Refund Policy

At Dr. Tina we are committed to providing high-quality products that help improve your child’s focus and calmness. We understand that sometimes things don’t go as planned, and you may need to return or exchange your purchase. Our refund policy is designed to be straightforward and fair.

1. Returns

Eligibility: We accept returns within 30 days for items, opened or unopened. To be eligible, the items must be in their original packaging.

Non-Returnable Items: Some items are not eligible for return, including gift cards.

2. Refunds

Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds: Partial refunds may be granted in certain situations, such as items not in their original condition.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, Dr. Tina will not pay the return shipping fees.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please email us at support@doctortinamd.com 

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at support@doctortinamd.com 

5. Return Shipping

• To return your product, you should mail your product to: [Your Return Address].

• You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Contact Us

• If you have any questions about our refund policy, please contact us at support@doctortinamd.com.